NetComm Wireless Remote Device Manager
RDM

Connection Diagram

NetComm Wireless Remote Device Manager
RDM

Manage and monitor your IoT network efficiently and cost effectively.

Architected to manage large fleets of devices, the NetComm Wireless RDM is a fully featured solution integrated with all required components to manage devices in all IoT and Industrial IoT verticals.

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NetComm Wireless Remote Device Management (RDM) is a smart cloud based platform that enables extensive management, service provisioning, monitoring and data collection, as well as customer support service.  

MASS FIRMWARE AND APPLICATION UPGRADE MANAGEMENT

Accelerate time to market and deliver new revenue generating services quickly and cost effectively.

NetComm Wireless RDM allows users to rapidly and securely upgrade firmware and applications (IPKs) remotely, and organise upgrade campaigns to an entire fleet or targeted to a specific group of devices.

The upgrade can be performed immediately, or scheduled for a certain time and date.

EMPOWERED CUSTOMER SUPORT SERVICE

NetComm Wireless RDM provides customer support centres with extensive visibility into deployed devices and allows customer support agents to access the device in real time, run diagnostics, identify root causes and upgrade device firmware if needed for quick and cost-effective issue resolution, eliminating the need to send unnecessary truck rolls and greatly improving the customer experience.

LOWER TOTAL COST OF OWNERSHIP

  •  Ensure smooth running of operation on a daily basis
  •  Reduce or stop unnecessary truck rolls
  •  Reduced average time/call and cost
  •  Enhance customer satisfaction
  •  Scalable platform- pay as you go with no infrastructure costs
  •  Quick and cost-effective deployments of devices, new services and features
  • User friendly interface for unified view and simplified management
  • Easy integration and quick deployment
  • TR-069 and LWM2M standard protocol support
  • Mass execution of all remote management key functions
  • Mass firmware and application (IPK) upgrade
  • Remote access and device control
  • Real time device status monitoring
  • Real time device diagnostics and configuration
  • Extensive report generation

REGISTER YOUR WARRANTY

You must agree to these Terms and Conditions in order to register your warranty. If you cannot agree to these Terms and Conditions, NetComm regrets it cannot register your warranty.


The NetComm Wireless NWL-11 M2M CDMA Router has a standard three (3) year warranty from date of purchase. For all product warranty claims you will require proof of purchase.

1. CONDITIONS AND EXCLUSIONS

1.1 The Product Warranty is granted on the following conditions:

the Product Warranty extends to the original purchaser (you / the customer) and is not transferable;

the Product Warranty shall not apply to software programs, batteries, power supplies, cables or other accessories supplied in or with the product;

the customer complies with all of the terms of any relevant agreement with NetComm Wireless and any other reasonable requirements of NetComm Wireless including producing such evidence of purchase as NetComm Wireless may require;

the cost of transporting product to and from NetComm Wireless’ nominated premises is your responsibility;

NetComm does not have any liability or responsibility under this Product Warranty where any cost, loss, injury or damage of any kind, whether direct, indirect, consequential, incidental or otherwise arises out of events beyond NetComm Wireless’ reasonable control. This includes but is not limited to: acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, electricity outages, lightning, power surges, or shortages of materials or labour; and

the customer is responsible for the security of their computer and network at all times. Security features may be disabled within the factory default settings. NetComm recommends that you enable these features to enhance your security.

1.2 Product Warranty is automatically voided if:

you, or someone else, use the product, or attempt to use it, other than as specified by NetComm Wireless;

the fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line, whether caused by thunderstorm activity or any other cause(s);

the fault is the result of accidental damage or damage in transit, including but not limited to liquid spillage;

your product has been used for any purposes other than that for which it is sold, or in any way other than in strict accordance with the user manual supplied;

your product has been repaired or modified or attempted to be repaired or modified, other than by a qualified person at a service centre authorised by NetComm Wireless; or

the serial number has been defaced or altered in any way or if the serial number plate has been removed.

2. EXCLUSIONS & LIMITATIONS.

2.1 no other remedies or warranties. Your sole remedy under this end-user warranty is repair or replacement of the affected product. To the extent permitted by applicable law, NetComm Wireless expressly disclaims all warranties, representations or conditions of any kind, express or implied or statutory, written or oral, with respect to the product, including, but not limited to any warranty of non-infringement, merchantable quality or fitness for a particular purpose.

2.2 consequential damages. In no event shall NetComm Wireless, its directors, officers, employees, suppliers and agents, be liable for injury to persons or property, or for any indirect, special, incidental or consequential, punitive or exemplary damages, including loss of profits or revenues, lost or damaged data, failure to realize expected savings, claims against them by third parties, or any other commercial or economic losses of any kind, whether based on contract, tort (including theories of negligence, recklessness, strict liability, or defective product liability) or any other legal theory, even if advised of the possibility of such damages or they are foreseeable, arising out of your use of or inability to use the product.

2.3 maximum liability. The total liability of NetComm Wireless for failure to fulfil its warranty obligations, and of NetComm Wireless, its directors, officers, employees, suppliers and agents, for any other liability under, or in connection with this product, regardless of the number of events, occurrences or claims giving rise to liability, shall be limited to the amount you paid for the product.

2.4 Some jurisdictions do not allow the exclusion of implied warranties and conditions and do not permit the exclusion or limitation of certain damages. Therefore, the exclusions set out in this End-User Warranty may not apply to YOU.

3. GENERAL

3.1 Governing Law & Disputes. All claims or disputes arising under or in connection with this End-User Warranty shall be submitted to arbitration before a single arbitrator under the rules of The American Arbitration Association. The laws of the State of California and the laws of the United States applicable therein shall govern all such claims or disputes (without giving effect to principles of conflicts of laws). The location of the arbitration shall be Los Angeles, California.

3.2 Severability. Any provision of this End-User Warranty which is, or is deemed to be, unenforceable in any jurisdiction shall be severable from this End-User Warranty in that jurisdiction, without in any way invalidating the remaining provisions of this End-User Warranty and any such unenforceability in that jurisdiction shall not make that provision unenforceable in any other jurisdiction.

3.3 Modifications. This End-User Warranty shall not be modified except by a document signed and made part of this Agreement by an authorized signing officer of NetComm Wireless.

3.4 Waiver. A waiver of any right, obligation or default will only be effective if it is in writing and signed by the party against whom the waiver is sought to be enforced. Any particular waiver of any right, obligation or default will not be construed as a waiver of any subsequent or other right, obligation or default. The remedies of each party shall be cumulative and not exclusive.

3.5 Notices. All notices shall be in writing, shall be signed by the party giving notice, and shall be effective on receipt. If a notice duly signed by the party giving notice is transmitted to the other party by facsimile or as a PDF attachment to an e-mail, the facsimile transmission or PDF attachment will be deemed an executed original of the notice and of such signature.

3.6 Assignment. YOU may not assign this Agreement, in whole or in part, without the prior written consent of NetComm Wireless.

3.7 Entire Agreement. This End-User Warranty constitutes the entire agreement between the YOU and NetComm Wireless on the subject matter and supersedes any prior agreement or understanding, written or oral.

NetComm Wireless Limited is an Australian public company with Australian Company Number 002 490 486, with a registered address of Level 2, 18-20 Orion Road, Lane Cove NSW 2066 Australia.